More info on what to expect.
From the
Moto Upgrrade troubleshooting page:2. If unable to recognize the upgrade package
1. It is possible that the SD card package was renamed.
* The downloaded file must be saved exactly as it appears (do not rename the file) "Blur_Version.3.0.1390.MB300.AT&T.en.US.zip"
* Ensure it does not have two extensions .zip.zip
* Misnamed due to multiple downloads- i.e, update(1).zip
2. The downloaded file might not be located in root folder
1. It must be at the top level of the MicroSD card, it cannot be in a sub-folder.
3. The file may have been only partially downloaded
1. Full file size should be 92.9 MB
2. Please ensure you delete a partially download file and follow the appropriate steps to start the process again.
4. Another software package already on the SD Card
1. Please ensure all software packages are deleted from the SD Card
5. Phone was not properly disconnected after the downloading of the file
1. Unmount your SD Card from your computer
1. For Windows, select the Safely Remove Hardware icon in the System Tray, then select Safely remove USB Mass Storage Device, you will see a notification stating Safe To Remove Hardware
2. For MACs, select the Eject button in the Finder next to the SD Card Device
2. Turn off USB Drive from device
1. Pull down Notification Bar and select Turn off USB drive
6. Unplug your USB cable from your phone.